What Our Customers Are Saying
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Aaron Fritzner, POST FALLS, IDAHO
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After having gone through 3 different repair shops 16 years ago I found travel land. I have been with them ever since. I have purchased 2 boats from them and had service on them and and a larger boat that is now 21 years old. In all of this time Tim, Roger and MOM have treated me very well. Their service dept has been very good in all aspects for all of my boats. Just to let you know the two boats I purchased needed very little service. The original boat I brought to them is bigger and is used on salt water mostly. They have kept it in tip top shape so that when I go to Puget Sound I have no worries or concerns.
BEST PLACE I HAVE EVER BEEN TO FOR BOATING. And I have been to many since my job kept me moving around.
Not only is the service great, everyone in the facility is great, friendly and most importantly honest.-Anonymous -
Les was our sales contact. Knows his product; friendly; professional; follows-up with clients after purchase. Will recommend him if the occasion arises.
Richard Vandekamp, Courtenay, BC -
Thanks Pete for recommending the scotty orca rod holders. They worked great. I will definitely be shopping there again.
Richard Betcher, Benton city, WASHINGTON -
My experience at Traveland RV and Marine was exceptional. I'm a skeptic by nature in respect to repair shops. Pete got me at "of course I'm going to charge you for a quote if you don't have me do the work". My boat repairs were actually done about a week ahead of time. Pete emphasized that communication with the customer was of the utmost importance, which he was very good in doing. Pete and an employee went well above the call of duty when I requested to have the old damaged part put into the box of the new part so I could take it home (my wife's request). That guaranteed me another year of marriage. In meeting my request Pete climbed into a dumpster that he had already checked to find the box just to satisfy me. The box couldn't be found. Pete and an employee were able to find the packaging material from the new part in another dumpster and we're able to put my old part into it, much to my satisfaction. Pete's personality, attitude, forthrightness and exceptional customer service has definitely earned my continued use of Traveland RV and Marine. Thank you Pete. God bless you.Doug Bullock
Doug Bullock, Kennewick, WASHINGTON -
Went by today with questions and was greeted very friendly and all questions answered I will be taking my boat there for my service 5 star
-Anonymous -
The staff was friendly and knowledgeable. If they didnt know the answer they found out instead of guessing like salesmen tend to do. The store staff were great and she walked us through items we needed as well as some convince items.
-Anonymous -
Great Job when purchased the boat. No pressure, knowledgeable and dealt with me fairly and honestly on new boat purchase and on my trade. When it came time to take care of warranty work - they worked with me and even squeezed me into a tight work schedule to get me back on the water for the weekend! Really appreciated.
Jeff Frey, RICHLAND, WA -
Hello to All TRAVELAND customers.They are a client that lives in Chile, for me it is very difficult to buy a used boat on the Internet since going to the USA and looking at the boat has a very high cost.I bought the boat for the personal attention of Rich Baalman he had the patience to send me more than 100 photos of the boat in detail of his state, really otherwise he would not have bought the boat, he also informed me every step of the preparation of the boat, payments, export documents, boat titles, preparation to export the boat, etc, etc,Rich also I prepare the packaging of the boat without cost for my thing that I did not have to do it and others should have charged, it was a very professional job quilting the whole boat and then putting the plastic protective films.They had to dismantle the tower and make some wooden supports so that the tower did not damage the tapestry of the boat.I believe that TRAVELAND has more than a boat salesman a friend and faithful partner with all the clients creating a confidence to each buyer that to appeal of the distance and inconveniences that has to export a boat to Chile, with many custom requirements we get perfectly tuned.A big hug and Congratulations to RIch is not only a salesman but he thinks as the owner of the company and I consider him a very trusting friend.The boat arrived in Chile impeccable without any problem and in the
Thank you very much for all your attention.
Best regards.
Cristin Falabella.
Santiago, Chilecristian falabella, santiago- chile, REGION MET -
Very happy with Travelland. Rich and I talked over phone before I came over from Grapeview Washington. He worked hard to get me hard numbers before I made the 6 hour trip over with my trade in. Rich never gave up on me even when things looked bad because of my finances. Always returned my calls and is one of the reasons I purchased the boat from him. I've dealt with other sales people and sometimes they make you feel like your wasting their time not with Rich from Traveland!!! Very upfront and honest! BUY FROM TRAVELAND!!!!
Mike , Grapeview, WA -
Rich, the salesman was outstanding. We bought a used pontoon boat and he demonstrated everything and repaired minor items on the boat and trailer before we left the dealership the same day. The owners, Roger and Sue are very nice, knowledgeable and customer satisfaction is obviously important to them. If you're going to make an RV or boat purchase, you cannot go wrong purchasing from Traveland. The most pleasant experience the wife and I have had on any major purchase ever.
Larry , Cheney, WA -
It was a pleasure working with Rich. There was zero pressure from start to finish on the trade in of our trailer and purchase of our boat. Communication was key since we live 6 hours away and we only wanted to make the trip one time! I highly recommend Traveland, they will be the first place I contact about a purchase in the future.
Richie , Oak Harbor, WA -
I purchased a 28' Nordic boat from Rich and all of our transactions were either phone calls or emails since I live out of state. Rich made the experience a great one! He stayed in contact even after hours and on weekends to make sure I was kept up to date and informed. I had to have the boat shipped over 2000 miles and Rich guided me through that process. He provided multiple pictures and the boat showed up just as he described. I am very pleased. I will probably not have another opportunity to deal with Traveland, but Rich is a top notch salesman and a man of his word.
Bart , Norris City, IL -
Rich is atop notch salesman his attention to detail and tenacity was appreciated and obvious from the moment we talked on the phone. We had a 600 mile round trip and he personally made it painless. His work for the client as well as for Traveland was refreshing. His professionalism is what others should emulate. We are very satisfied with our purchase and experience. Thanks Rich. We will send clients your way!
Richard and Janet , Poulsbo, WA -
It's hard to find a business today that really looks to take care of the customer. Hard Working, honest, ethical, outgoing and sincere are words that I would use to describe Traveland. Special Thanks to Roger Jr., he really knows what it takes to keep a family business in business in todays economy. I would highly recommend Traveland. Thank you!
Michael , Kennewick, WA
What a great experience with the delivery of my new boat! Susan went out of her way! Tristan did a great job with the orientation allowing me to feel very comfortable with the operations of the systems!! A+ team all the way around!